Filing a Dispute - Dash.Fi

When addressing disputes, your timely communication with us is crucial. We invite you to connect with our support team at support@dash.fi and share a detailed account of your specific dispute, shedding light on the particulars that outline the nature of your concern.

For a comprehensive understanding, kindly provide us with the following details:

• Transaction Descriptors: Elaborate on the descriptors associated with the transactions in question.
• Transaction Amounts: Specify the amounts involved in the disputed transactions.
• Date and Time: Pinpoint the exact date and time of the transactions under consideration.
• Reason for Dispute: Clearly articulate the grounds for disputing each transaction.
• Supporting Evidence: Include any relevant supporting evidence that can substantiate your claim.

To optimize the success of the dispute resolution process, please ensure that you report contested transactions within a 90-day timeframe from their occurrence. This timeframe aligns with the window during which the likelihood of a favorable resolution is highest.

It's important to note that our banking partner imposes a fee of $35 per transaction filed for disputes. After filing the disputes, you can expect to receive detailed funding instructions for this particular fee.

Should you find yourself with any questions or concerns along the way, do not hesitate to reach out to us at support@dash.fi. Your peace of mind is of paramount importance to us, and we are committed to ensuring a smooth and satisfactory resolution to any challenges you may encounter.