> ## Documentation Index
> Fetch the complete documentation index at: https://help.dash.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Bounced payments and account reinstatement

> What happens when a payment fails, why your account gets suspended, and how to restore access.

When a scheduled payment fails — for example, when an ACH debit is returned by your bank — Dash.fi suspends your account until the balance is resolved.

## What you'll see

When your account is suspended due to a failed payment, a banner appears across your dashboard:

> **Account suspended due to failed payment**

New card transactions are declined for the duration of the suspension. Existing data, reports, and settings remain accessible.

## Common reasons a payment fails

* **Insufficient funds** — the bank account didn't have enough balance to cover the payment at the time of processing
* **Closed or changed bank account** — the bank account connected to Dash.fi was closed, or account details changed after ACH Auto-Pay was authorised
* **Bank-side rejection** — your bank blocked or returned the debit for security or authorisation reasons

## How to reinstate your account

<Steps>
  <Step title="Contact support">
    Click **Resolve Now** in the suspension banner, then **Contact Support** — or email [support@dash.fi](mailto:support@dash.fi) directly. Let the team know your account email and that you've had a failed payment.
  </Step>

  <Step title="Resolve the outstanding balance">
    The support team will confirm the outstanding amount and guide you through settling it. This typically involves making a manual payment via wire or ACH.
  </Step>

  <Step title="Confirm payment and request reinstatement">
    Once the payment has cleared, the support team will lift the suspension and restore full account access.
  </Step>
</Steps>

## If your bank account details have changed

If the failure was caused by a closed or changed bank account, you'll also need to update your connected bank account before future payments can process. See [Change your connected bank account](/payments/change-bank-account) for steps.

If you use ACH Auto-Pay, you may need to re-authorise Dash.fi as an approved payee at your new bank. See [Set up ACH Auto-Pay](/payments/ach-autopay) for instructions.

## Avoiding future payment failures

* Keep sufficient funds in your connected bank account ahead of each payment date
* If you're changing banks, update your connected account in Dash.fi before your next payment processes
* If you use ACH Auto-Pay, confirm the payee authorisation is in place at your new bank

<Note>
  Payment dates are shown in your Dash.fi dashboard. Contact your account manager if you need to discuss your payment schedule.
</Note>