> ## Documentation Index
> Fetch the complete documentation index at: https://help.dash.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction disputes

> How to report an unauthorised or incorrect charge on your Dash.fi card.

If you see a transaction you don't recognise or believe is incorrect, contact Dash.fi support to open a dispute. Acting quickly improves the chances of a successful outcome.

## Before you file

If the charge may be on a compromised card, freeze the card first to stop any further unauthorised spend. See [Manage cards](/cards/manage-cards) for how to freeze.

## How to file a dispute

Email [support@dash.fi](mailto:support@dash.fi) with the following details for each transaction:

* **Merchant descriptor** — as it appears in Card Transactions
* **Transaction amount** — exact amount
* **Transaction date**
* **Reason** — unauthorised charge, duplicate charge, service not received, or other
* **Supporting evidence** — screenshots, email confirmations, cancellation records, or correspondence with the merchant

The support team will review and follow up. Respond promptly to any requests for additional information to avoid delays.

<Warning>
  File disputes within **90 days** of the transaction date. Disputes submitted after this window may not be eligible for investigation.
</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="I see a small charge around $1 that I don't recognise">
    This is usually a merchant card verification charge. Check the merchant descriptor — it often contains a short verification code from an ad platform where you recently added the card. See [Card transactions](/transactions) for how to find it.
  </Accordion>

  <Accordion title="Can I dispute multiple transactions at once?">
    Yes. Include all disputed transactions in a single email to support, with the required details for each one.
  </Accordion>

  <Accordion title="What if I'm not sure whether a charge is fraudulent?">
    Freeze the card first, then contact support. The team can help you review the transactions before you commit to a formal dispute.
  </Accordion>
</AccordionGroup>