> ## Documentation Index
> Fetch the complete documentation index at: https://help.dash.fi/llms.txt
> Use this file to discover all available pages before exploring further.

# Accept a customer invite

> Set up your Dash.fi vendor portal from a customer's invite email, or add the inviting customer to a portal you already run.

When a Dash.fi customer wants to pay you through Dash.fi, they send you an invite by email. The link opens a short setup flow with four steps: **Sign in**, **Company**, **Details**, and **Vendor portal**. When you finish, the inviting customer is waiting in your portal as your first customer.

## Open the invite

The invite page is titled **{Customer} needs your payment details**. It shows:

* Any message the customer included with the invite.
* **Requested by**: the customer who invited you.
* **Sent to**: the email address the invite was sent to.
* **Link expires**: the date the link stops working.

Choose how to continue:

* **Provide details**: Dash.fi emails a sign-in link to the invited address. Open it on the same device to continue.
* **I already have a Dash.fi account**: sign in with your existing account. See [Signing in to Dash.fi](/account/sign-in).

<Note>
  You must continue as the invited email address. If you're signed in as someone else, the page shows **Signed in as someone else**. Click **Sign out and continue** to switch to the invited address.
</Note>

## Choose a company

The **Set up the vendor portal for** step lists the companies your email address belongs to, plus **A new company**. The inviting customer sees the company you pick here.

* Pick an existing company to set up its vendor portal.
* Pick **A new company** to create a company with you as its first user.
* If a company is marked **Already a network vendor**, click **Sign in** next to it. You then add the customer from that company's existing portal.

Click **Continue**.

## Enter your company details

The **Your company** step sets how you appear to the inviting customer and every other customer on the network.

| Field | Required |
| - | - |
| **Business name** | Yes |
| **Legal name** | No |
| **What you do** | No |
| **State** and **Country** | No. Provide both or neither. |

If you chose **A new company**, you also enter your **First name**, **Last name**, and an optional **Middle name** and **Phone number**. Use the international format for the phone number, for example `+61 400 000 000`.

Click **Set up my vendor portal**. Dash.fi shows a progress screen while it creates your portal. When setup finishes, the page reads **Your vendor portal is ready**. Click **Go to your vendor portal** to review what the customer asked for. If Dash.fi can't sign you in automatically, click **Sign in**.

## If you already run a vendor portal

If your company already has a vendor portal, the invite page reads **Add {Customer}**. Click **Add this customer** to add them to your portal. You then answer their request from [Customers](/vendor-portal/customers).

## Invite problems

| Message | What to do |
| - | - |
| **This link has expired** | Ask the customer who invited you to resend it. |
| **This link is not valid** or **This invite no longer exists** | Check the link in your email, or ask the customer to send a new one. |
| **Invite withdrawn** | The customer withdrew the invite. Ask them for a new one if you still want to connect. |
| **You already have this customer** | The customer is already connected. Click **Sign in to your vendor portal**. |
| **Setup failed** | Read the reason in the banner, correct the details, and try again. If the business name, country, or phone number wasn't accepted, fix that field. |


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