Bill payment options and controls

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Payment methods

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ACH

ACH payments are funded from a Dash.fi financial account (such as Dash Cash) or a connected bank account. When setting up an ACH payment: Pay-from account — select the account to fund the payment from. Each account shows its available balance. If the selected account has less than the bill total, Dash.fi shows a warning. You can still submit the payment, but make sure funds are available by the scheduled date. If your account has an accounting integration active, accounts that aren’t mapped to a GL account show a warning indicator. Click it to go to the account mapping settings and resolve the mapping before the bill syncs. Memo for vendor — an optional free-text field included in the ACH transaction. Use this to send a payment reference or invoice number to the vendor’s bank. Scheduling rules — ACH payments are processed on the scheduled date in US Eastern Time. The date picker blocks weekends and federal bank holidays, so you can only select business days. Payments typically arrive within 1–3 business days of the scheduled date, depending on the receiving bank.

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Single-use card

Dash.fi generates a virtual card and emails it to the vendor’s address. The vendor charges the card once, and it can’t be reused. Card name — auto-filled from the vendor name and invoice number. You can edit it before submitting. Recipient email — auto-filled from the vendor’s default contact. Saved vendor contacts appear as selectable chips below the field. You can also type a different address directly. Card type — optional. Select a type to optimise the card for a specific merchant category: If you don’t select a card type, Dash.fi issues the card without a category restriction. For ad platforms and shipping carriers, selecting the matching type reduces the chance of a decline.

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Resend the card email

If the vendor missed the original email (filtered to spam or sent to the wrong contact), you can resend the single-use card without creating a new payment. Open the bill and select Resend card email from the actions menu. The dialog shows the original recipient and lets you pick a different vendor contact from the dropdown. If the right person isn’t listed, select Add contact to add them to the vendor first, then start the resend again. Resend is available while the payment is in progress and the card email step is still pending. Once the vendor charges the card or the email step completes, the resend action is hidden.

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Off-platform

Off-platform bills are tracked and synced to accounting, but no funds move through Dash.fi. Use this for wires, cheques, or any payment handled outside the platform. Once the bill is approved, mark it as paid manually. See Mark an off-platform bill as paid below.

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Remittance notifications

When Send remittance notice when paid is checked, Dash.fi emails the listed recipients when payment completes. You can add multiple recipients, each with a name and email address. The vendor’s default contact is added automatically when you first enable this option.

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Schedule a payment

You set the payment date when creating or editing a bill. It can be any future business day (weekends and bank holidays are blocked). Once a bill is approved, the payment executes on that date.

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Cancel a scheduled payment

If a bill has been approved but payment hasn’t initiated yet, you can cancel the scheduled payment. Open the bill and select Cancel payment from the actions menu. After cancellation, the bill returns to a state where it needs to go through approval again before you can schedule a new payment.

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Pause and resume a payment

If a payment is in progress but hasn’t fully completed, you can pause it. Open the bill and select Pause payment. Pausing stops processing after the current payment step finishes. It can’t interrupt a step that’s already underway. When paused, the payment shows a Payment paused status in the Activity tab. To resume, open the bill and select Resume payment. Before resuming, make sure your funding account has enough balance to cover the payment.

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Retry a failed payment

If a payment fails (the bill shows Payment Failed), open the bill and select Retry payment from the actions menu. A confirmation dialog appears before the retry is submitted. Check the Activity tab for the failure reason before retrying. For example, if the failure was due to insufficient funds, fund the account before retrying.

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Mark an off-platform bill as paid

Once an off-platform bill is approved and you’ve made the payment externally, open the bill and select Mark as paid. A dialog prompts for:

• Payment reference (required) — the cheque number, wire reference, or other identifier for the external payment
• Payment date — defaults to today; can be set to today or tomorrow
• Payment time

All three fields are required. The bill moves to Paid status and syncs to your accounting platform with the reference recorded.