Why a Meta charge might not appear in Dash.fi
When Meta attempts to charge your card, the request passes through Meta’s own payment infrastructure before it reaches Dash.fi. If Meta’s system rejects the charge before it’s submitted to Dash.fi — for example, when Meta detects a billing threshold breach or an internal risk signal — no transaction attempt reaches Dash.fi at all. In these cases, you won’t see a declined charge in your Dash.fi transaction history. The failure only appears in Meta Ads Manager. Check Meta Ads Manager first. Go to Billing → Transaction history in Ads Manager to see payment attempts, failure reasons, and any billing holds.Common causes and fixes
Billing threshold reached
Meta consolidates charges and bills you when spend reaches a threshold amount. If the threshold is higher than your card’s spend limit, the charge will fail. Fix: Either raise your card’s spend limit in Dash.fi, or lower your Meta billing threshold. See Raise your Meta Ads billing threshold for steps.Card spend limit reached
Your Dash.fi card’s daily, monthly, or lifetime limit was reached before Meta’s charge attempt. Fix: Open the card in Dash.fi and increase the limit — or create a new card with a higher limit and add it to Meta. See Add your Dash.fi card to Meta Ads.Card is frozen or archived
A frozen or archived card will decline all new charges. Dash.fi may automatically freeze a card in some circumstances, or you may have frozen it manually. Fix: Check the card status in your Dash.fi dashboard. If it’s frozen, open the card detail sheet and click Unfreeze. If it’s archived, you’ll need to add a new card to Meta.Card details mismatch
If the billing name or address in Meta doesn’t match your Dash.fi account details, Meta’s or Dash.fi’s verification can reject the charge. Fix: In Meta Ads Manager, check the billing details on your payment method. Compare them against your exact billing address in Dash.fi at Settings → Business. Update Meta’s record if there’s a discrepancy.Expired card
Virtual cards have expiry dates. An expired card will be declined. Fix: Generate a new virtual card in Dash.fi and update the payment method in Meta Ads Manager.If none of the above resolves it
Contact support@dash.fi with:- The Meta ad account ID
- The date and approximate amount of the failed charge
- The failure reason shown in Meta Ads Manager (if available)