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When a scheduled payment fails — for example, when an ACH debit is returned by your bank — Dash.fi suspends your account until the balance is resolved.

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What you’ll see

When your account is suspended due to a failed payment, a banner appears across your dashboard:
Account suspended due to failed payment
New card transactions are declined for the duration of the suspension. Existing data, reports, and settings remain accessible.

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Common reasons a payment fails

  • Insufficient funds — the bank account didn’t have enough balance to cover the payment at the time of processing
  • Closed or changed bank account — the bank account connected to Dash.fi was closed, or account details changed after ACH Auto-Pay was authorised
  • Bank-side rejection — your bank blocked or returned the debit for security or authorisation reasons

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How to reinstate your account

1

Contact support

Click Resolve Now in the suspension banner, then Contact Support — or email support@dash.fi directly. Let the team know your account email and that you’ve had a failed payment.
2

Resolve the outstanding balance

The support team will confirm the outstanding amount and guide you through settling it. This typically involves making a manual payment via wire or ACH.
3

Confirm payment and request reinstatement

Once the payment has cleared, the support team will lift the suspension and restore full account access.

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If your bank account details have changed

If the failure was caused by a closed or changed bank account, you’ll also need to update your connected bank account before future payments can process. See Change your connected bank account for steps. If you use ACH Auto-Pay, you may need to re-authorise Dash.fi as an approved payee at your new bank. See Set up ACH Auto-Pay for instructions.

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Avoiding future payment failures

  • Keep sufficient funds in your connected bank account ahead of each payment date
  • If you’re changing banks, update your connected account in Dash.fi before your next payment processes
  • If you use ACH Auto-Pay, confirm the payee authorisation is in place at your new bank
Payment dates are shown in your Dash.fi dashboard. Contact your account manager if you need to discuss your payment schedule.