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Two-factor authentication (2FA) adds a second verification step to your login. Dash.fi uses TOTP (time-based one-time passwords) — a 6-digit code generated by an authenticator app on your device.

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Set up 2FA

You’ll be prompted to set up 2FA when you first access your account. To complete setup:
1

Log in and open the 2FA prompt

Go to app.dash.fi and sign in. You’ll be prompted to enable two-factor authentication during your first login.
2

Install an authenticator app

Install an authenticator app on your mobile device. Dash.fi recommends Google Authenticator or Authy, both available for iOS and Android. The setup screen shows QR codes to the App Store and Google Play if you need them.
3

Generate your QR code

On the 2FA setup screen, click Generate QR Code. Dash.fi generates a unique QR code and setup key tied to your account.
4

Link your authenticator app

Open your authenticator app and scan the QR code, or manually enter the setup key shown on the screen. The app starts generating 6-digit codes.
5

Save your recovery codes

Dash.fi generates a set of one-time-use recovery codes. Download and store them securely — you’ll need these if you lose access to your authenticator device. Each code can only be used once.
6

Confirm setup

Enter the current 6-digit code from your authenticator app to confirm the link is working. Setup is complete once the code is accepted.

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Logging in with 2FA

After setup, each login that requires verification will prompt you for a code. Enter the current 6-digit code from your authenticator app. If you no longer have access to your authenticator app, click Use recovery code instead and enter one of your saved recovery codes (format: xxxx-xxxx-xxxx). Each recovery code is single-use.

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Lost access to your authenticator

If you’ve lost your device and don’t have recovery codes, contact support@dash.fi. The support team will verify your identity before resetting 2FA on your account. When you get in touch, include:
  • The email address on your Dash.fi account
  • Your full name
  • A brief description of what happened (for example, lost phone, new device, deleted the authenticator app)
The team may ask you to verify your identity with a government-issued ID or other documentation. Once your identity is confirmed, they’ll reset 2FA and you can set it up again from your new device.
Never share your 2FA codes or recovery codes with anyone, including Dash.fi support. Dash.fi staff will never ask you for them.