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Two-factor authentication (2FA) adds a second verification step to your login. Dash.fi supports two methods:
  • Authenticator app (TOTP) — a 6-digit code generated by an authenticator app on your device. Recommended, works offline.
  • Text message (SMS) — a 6-digit code sent to your phone.
You can enable either method, or both. Adding both gives you a fallback if one becomes unavailable.

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Set up 2FA

You’ll be prompted to secure your account when you first sign in. On the Secure your account screen, choose Authenticator app or Text message. After you enrol one method you can add the other, or click Continue to dashboard to finish. If your organization doesn’t require 2FA, you can also click Skip for now and set it up later from your profile.
1

Install an authenticator app

Install an authenticator app on your mobile device. Dash.fi recommends Google Authenticator or Authy, both available for iOS and Android.
2

Generate your QR code

On the authenticator setup screen, click Generate QR Code. Dash.fi generates a unique QR code and setup key tied to your account.
3

Link your authenticator app

Open your authenticator app and scan the QR code, or manually enter the setup key shown on the screen. The app starts generating 6-digit codes.
4

Save your recovery codes

Dash.fi generates a set of one-time-use recovery codes. Download and store them securely — you’ll need these if you lose access to your authenticator device. Each code can only be used once.
5

Confirm setup

Enter the current 6-digit code from your authenticator app to confirm the link is working. Setup is complete once the code is accepted.

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Text message

1

Enter your phone number

On the text-message setup screen, enter the mobile number you want to receive codes on. Dash.fi sends a 6-digit code by SMS.
2

Verify the code

Enter the code from the message to confirm the number. If it doesn’t arrive, wait for the resend countdown to finish (30 seconds) and click Resend code.
3

Save your recovery codes

Dash.fi generates a set of one-time-use recovery codes. Download and store them securely — you’ll need these if you lose access to your phone. Each code can only be used once.

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Manage 2FA methods

Go to Profile → Security to add or remove factors at any time:
  • Authenticator app — click + to add, or the trash icon to remove.
  • Text message — click + to add, or the trash icon to remove. The masked number is shown once verified.
You can have both methods enabled at the same time. When you sign in, Dash.fi picks a default method and you can switch to the other on the verification screen.
Your organization may require 2FA for everyone. If it does, you can’t remove your only enrolled factor — add a second one first, then remove the one you don’t want.
Administrators with permission to change organization-wide MFA policy will also see a Security tab under Settings, where they can require 2FA for all members.

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Signing in with 2FA

After setup, each login that requires verification prompts you for a code.
  • Authenticator app — enter the current 6-digit code from your authenticator app.
  • Text message — Dash.fi sends a code automatically. Enter it from the message. To send a new code, wait for the resend countdown to finish and click Resend code.
  • Both enrolled — pick which method to use from the verification screen.
If you no longer have access to either method, click Use recovery code instead and enter one of your saved recovery codes (format: xxxx-xxxx-xxxx). Each recovery code is single-use.
Switching to a different organization from the account switcher signs you into that organization in a fresh session. If that organization requires 2FA and you don’t have a factor enrolled yet, you’ll be asked to set one up before the dashboard loads.

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Codes are being rejected

If your authenticator app is generating codes but Dash.fi rejects them as invalid, the most common cause is phone clock drift — when your device’s clock falls out of sync, TOTP codes are generated for the wrong time window and fail validation. To resolve this:
1

Enable automatic date & time on your phone

Open your phone’s system settings and turn on automatic date and time. This keeps your device clock in sync with the network.
2

Sync time in Google Authenticator

Open Google Authenticator, then go to Settings → Time correction for codes → Sync now.
3

Remove the existing Dash.fi entry

Delete the old Dash.fi entry from your authenticator app.
4

Scan a fresh QR code

In Dash.fi, generate a new QR code and scan it with your authenticator app.
5

Enter the new code immediately

Enter the 6-digit code as soon as it appears to avoid the code expiring mid-entry.
If codes are still rejected after these steps, contact support@dash.fi.

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SMS code didn’t arrive

  • Confirm the phone number on file under Profile → Security → Text message. If it’s wrong, remove the factor and add it back with the correct number.
  • Check your phone’s signal and that SMS from short codes isn’t blocked.
  • Wait for the 30-second resend countdown to finish, then click Resend code.
  • If nothing arrives after two attempts, switch to your authenticator app (if enrolled) or use a recovery code.

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Lost access to your authenticator or phone

If you’ve lost your device and don’t have recovery codes, contact support@dash.fi. The support team will verify your identity before resetting 2FA on your account. When you get in touch, include:
  • The email address on your Dash.fi account
  • Your full name
  • A brief description of what happened (for example, lost phone, new device, deleted the authenticator app, changed phone number)
The team may ask you to verify your identity with a government-issued ID or other documentation. Once your identity is confirmed, they’ll reset 2FA and you can set it up again from your new device.
Never share your 2FA codes or recovery codes with anyone, including Dash.fi support. Dash.fi staff will never ask you for them.