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If you see a transaction you don’t recognise or believe is incorrect, contact Dash.fi support to open a dispute. Acting quickly improves the chances of a successful outcome.

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Before you file

If the charge may be on a compromised card, freeze the card first to stop any further unauthorised spend. See Manage cards for how to freeze.

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How to file a dispute

Email support@dash.fi with the following details for each transaction:
  • Merchant descriptor — as it appears in Card Transactions
  • Transaction amount — exact amount
  • Transaction date
  • Reason — unauthorised charge, duplicate charge, service not received, or other
  • Supporting evidence — screenshots, email confirmations, cancellation records, or correspondence with the merchant
The support team will review and follow up. Respond promptly to any requests for additional information to avoid delays.
File disputes within 90 days of the transaction date. Disputes submitted after this window may not be eligible for investigation.

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FAQ

This is usually a merchant card verification charge. Check the merchant descriptor — it often contains a short verification code from an ad platform where you recently added the card. See Card transactions for how to find it.
Yes. Include all disputed transactions in a single email to support, with the required details for each one.
Freeze the card first, then contact support. The team can help you review the transactions before you commit to a formal dispute.