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The Rewards Card is a separate card product from your standard Dash.fi business cards. It’s tied to your rewards program and is issued as a virtual card. Because it’s a different card type, it’s requested, managed, and troubleshot differently from the virtual cards you create in the Cards tab.

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Get a Rewards Card

To get a Rewards Card issued, contact support@dash.fi or your account manager. The team will issue it and follow up if anything else is needed.

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Manage your Rewards Card

From the card detail view you can:
  • Freeze and unfreeze it (snowflake and sun icons)
  • Archive it (permanent — an archived card can’t be reactivated)
Allowed countries and spend categories can’t be edited on a Rewards Card yourself — unlike standard virtual cards. To adjust country or category access, contact support@dash.fi.

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Find your Rewards Card transactions

Rewards Card transactions live in the Rewards section — not under Spend → Card Transactions, which only shows your standard virtual cards.
  1. Go to Company in the left-hand navigation.
  2. Select Rewards.
  3. Click the Cards tab.
This tab displays your assigned Rewards Card alongside its full transaction history. Declined charges appear here too. If you don’t see a charge, see If your Rewards Card is declined below.

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If your Rewards Card is declined

Start with two quick checks:
  1. Is the card frozen? Go to Company → Rewards → Cards tab, open your card, and ensure it isn’t frozen. If the snowflake icon is active, click the sun icon to unfreeze the card and retry.
  2. Check your decline email notification. The Cards tab displays transaction statuses, but decline codes are not shown directly on the dashboard UI. Whenever a transaction is declined, an automated email notification containing the full decline reason and details is sent to your account email.
If the transaction doesn’t appear on the Cards tab at all, it never reached authorization — the merchant or issuer blocked it before it hit your card. In that case, check that the card is active and the details entered at checkout are correct. If you need assistance resolving a specific decline (such as country or spend category restrictions, or reaching a spend limit), contact support@dash.fi or reach out to your account manager. The key difference from a standard card is that restriction-based declines can’t be self-served on a Rewards Card. For general decline reasons that aren’t specific to Rewards Cards — card detail mismatches, expired cards, or issuer errors — see Card declines.
The self-serve “add the country or category to the card yourself” steps in Card declines apply to standard virtual cards, not Rewards Cards. On a Rewards Card, those controls are managed by Dash.fi.

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Transferring your rewards balance

There’s no way to move a rewards balance from one card to another in the dashboard. To redeem your cashback, transfer it to your bank via PayPal — see Redeem cashback. If you need to reallocate funds in a specific way, contact support@dash.fi.

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Cashback rates

Your cashback rates are defined by your account’s rewards terms — not configured per card and not set per merchant. You can’t change the rate on an individual card, and a card used at a particular merchant doesn’t have its own rate. See Earning rewards for how rates and qualification work, or review your rates with your account manager.

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Questions

For anything Rewards Card-related — issuing, country or category access, limits, or balances — contact support@dash.fi or your account manager.